About NEUROVAI

What we sell

NEUROVAI sells one thing properly: the short tweed jacket and the mini skirt that goes with it, plus the chain bag, the glass pearls and the pin you would wear with them. Six categories, nothing else.

Jackets are boxy and finish at the hip. Skirts sit at the waist and stop above the knee. Both are lined. Where a jacket and a skirt come from the same length of cloth we sell them together as a set, in one size, so the weave lines up across the two pieces.

Everything is cut in UK sizes 6 to 18. Prices run from £12 for a bar pin to £150 for a full two-piece set, always in Pounds Sterling (GBP).

How we describe things

We write fibre content the way the label inside the garment writes it. If we are not certain of a percentage, we do not print one.

Jewellery and hardware on this site is costume: plated alloy with a gold-tone finish and glass pearls. We do not call anything gold, silver or a real pearl, because it is not, and we do not make claims about metal content that we have not had tested.

We do not publish customer reviews or star ratings. When we have genuine ones to publish, we will publish those.

How orders reach you

We are an online shop without a warehouse of our own. Orders are picked and shipped by our supply partners, and some parcels are sent from outside the United Kingdom. That is why our delivery windows are longer than a UK-stocked retailer’s, and why an import charge is possible on an overseas parcel.

We would rather say that plainly on every product page than surprise you at the door. Full detail is in our Delivery policy and Import duties and restrictions.

Talking to us

There is no phone queue and no chatbot. Email support@neurovai.shop and a person answers, usually within one business day, Monday to Friday, 09:00–17:00 UK time.