Terms and conditions

1. About these terms

These terms apply to every order placed through neurovai.shop. “We”, “us” and “our” mean NEUROVAI, the trading name under which this website sells goods. “You” means the person placing the order.

Placing an order means you accept these terms. Please read them before you pay. If you do not agree with them, do not place an order.

Nothing in these terms limits or excludes your rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Who can order

You must be at least 18 years old and able to enter into a binding contract. We sell adult womenswear and accessories only; there are no children’s products on this site.

3. The goods

We describe every piece as accurately as we can, including fibre content, dimensions and fittings. Photographs are a guide: colours differ between screens and weave patterns vary slightly from piece to piece because the cloth is cut in small runs.

Jewellery, chains, clasps and buttons on this site are costume — plated alloy with a gold-tone finish, glass pearls and glass stones. They are not precious metals or natural pearls and we never describe them as such. We do not make claims about metal content that we have not had tested.

Fibre content is printed as it appears on the label sewn into the garment. Where we are not certain of a percentage, we do not state one.

4. Prices and currency

All prices are shown and charged in Pounds Sterling (GBP). The price you see on the product page is the price you pay for the goods; delivery is added at checkout and the full total is shown before you confirm payment.

Prices include UK VAT where it applies. Import duty and tax on parcels crossing a border are not included and are payable by you — see Import duties and restrictions.

If your card is not denominated in Pounds Sterling, your bank converts the amount at its own rate and may add a fee. That is between you and your bank.

We can change prices at any time, but never after you have placed an order. If an obvious pricing error slips through, we will contact you before doing anything and you may confirm the corrected price or cancel for a full refund.

5. Promotions and reductions

Where a piece shows a reduced price, the price shown struck through is the price it was offered at immediately before the reduction. Reductions apply while stock lasts, are not exchangeable for cash and cannot be applied after an order is placed. Any additional conditions attached to a promotion are stated with that promotion.

We do not operate a loyalty scheme, a referral scheme or a subscription of any kind.

6. How the contract is formed

1. You place an order at checkout. That is an offer to buy.
2. We send an order acknowledgement by email. This confirms we have your order; it is not acceptance.
3. The contract is formed when we email you to say the order has been dispatched, and covers only the goods listed in that email.

We may decline an order — for example if a piece is unavailable, if we cannot deliver to your address, or if we suspect the order is fraudulent. If we decline after payment, we refund in full within 14 days.

7. Payment

Payment is taken at checkout through our payment provider. Card details are entered on the provider’s secure form and are never stored on this website. See Payment and security.

If a payment is declined or reversed we may cancel the order. We do not dispatch anything until payment has cleared.

8. Delivery

Delivery windows, rates and destinations are set out in our Delivery policy, which forms part of these terms. Orders are shipped by our supply partners and some parcels are sent from outside the United Kingdom.

Delivery windows are estimates from the date of dispatch, not guarantees. Risk in the goods passes to you on delivery.

If we have not delivered within 30 days of the contract being formed you may ask us to deliver within a further period appropriate to the circumstances, and if we still fail to do so you may treat the contract as at an end and receive a full refund.

9. Cancellation, returns and refunds

Your right to cancel and our return terms are set out in Cancelling an order and Returns and refunds. Both form part of these terms.

10. Faulty goods

Goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may reject them and ask for a full refund within 30 days of delivery, or ask for a repair or replacement after that. Contact support@neurovai.shop with photographs and we will cover the postage.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, nor for business losses, since we supply goods for private use only.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

We are not liable for delays outside our reasonable control, such as extreme weather, carrier failure, customs holds or industrial action. If one occurs we will tell you as soon as we can and you may cancel the affected part of the order for a full refund.

12. Your account

You may check out as a guest or create an account. Keep your password to yourself; you are responsible for activity under your account. Tell us at support@neurovai.shop if you think someone else has used it and we will close it.

13. Using this website

The text, photographs, layout and code on this website belong to us. You may not copy, republish or use them commercially without our written permission. You may not attempt to gain unauthorised access to the site, introduce malicious code, or use automated tools to scrape it or to test payment credentials.

14. Privacy

How we handle your personal data is set out in our Privacy policy and Cookie policy.

15. Changes to these terms

We may update these terms. The version that applies to your order is the version published when you placed it. The date below shows when this page last changed.

16. Complaints

Email support@neurovai.shop with Complaint in the subject line. We acknowledge within one business day and aim to resolve within ten business days. If we cannot, we will explain why and give you a date.

17. Law and jurisdiction

These terms are governed by the law of England and Wales. Disputes may be brought in the courts of England and Wales; if you live in Scotland or Northern Ireland you may also bring proceedings there. Nothing here affects your rights under the consumer law of the country where you live.

18. Contact

All notices and questions go to support@neurovai.shop, answered within one business day, Monday to Friday, 09:00–17:00 UK time.